Responsible Gaming at au77
au77 is committed to providing a safe, transparent, and enjoyable betting environment for every player in Bangladesh. Gambling should be fun — and we provide the tools, knowledge, and support to keep it that way.
Six Ways au77 Protects Every Player
Responsible gaming is not an afterthought at au77 — it is built into the foundation of the platform. These six commitments define how we approach player safety every single day.
Strict Age Verification
Every new player on au77 must be 21 years of age or older to register and play. We enforce this through mandatory date-of-birth submission during sign-up and a KYC identity verification process that confirms age before any withdrawal is processed. Players found to be under 21 are permanently barred and their accounts closed immediately.
Customisable Deposit Limits
au77 allows every player to set daily, weekly, or monthly deposit limits directly from their account settings. Once a limit is active, the system will not permit deposits exceeding that threshold for the chosen period. Reducing a limit takes effect immediately; increasing a limit requires a mandatory 7-day cooling-off period to prevent impulsive decisions.
Session Time Limits
Losing track of time is a common pattern in problem gambling. au77 lets players set session duration alerts and hard time limits. When your self-set session timer runs out, the system automatically logs you out, giving you a natural break and a moment to reflect before deciding to continue. Session limits can be configured at any time in your account dashboard.
Time-Out Periods
If you feel you need a short break from gambling, au77's time-out feature lets you suspend your account for a defined period — 24 hours, 48 hours, 7 days, or 30 days. During a time-out, you cannot log in, place bets, or make deposits. The time-out cannot be cancelled early, ensuring the break provides genuine distance from gambling activity.
Self-Exclusion Programme
For players who need a longer or indefinite break, au77 offers a formal self-exclusion programme. You may request self-exclusion for periods of 6 months, 1 year, 2 years, 5 years, or permanently. During self-exclusion, your account is locked, all marketing communications are halted, and re-registration attempts are blocked. Contact our support team to activate self-exclusion immediately.
Dedicated Support Team
au77's 24/7 support team is trained to recognise signs of problem gambling and to respond with care, empathy, and practical guidance. Whether you reach out via live chat, email, or WhatsApp, any player who raises a concern about their gambling behaviour will be treated with full confidentiality and connected to both in-platform tools and external professional resources.
How to Use au77's Responsible Gaming Tools
All responsible gaming tools on au77 are available directly from your account dashboard — no need to contact support unless you prefer to. Here is a step-by-step overview of how each tool works and how to activate it.
Setting a Deposit Limit
Log into your au77 account and navigate to Account Settings → Responsible Gaming → Deposit Limits. Select your preferred period (daily, weekly, or monthly) and enter your desired maximum deposit amount in BDT. Confirm the limit and it takes effect immediately. You will receive a confirmation via SMS or email to your registered contact.
Instant EffectSetting a Loss Limit
au77 allows players to cap how much they can lose within a given period. Go to Account Settings → Responsible Gaming → Loss Limits. Choose the period and the maximum loss amount in BDT. Once the limit is reached, all betting and gaming activity is paused for the remainder of the chosen period. Reducing a loss limit is immediate; increasing requires 7 days.
Instant EffectSetting a Session Time Limit
In Account Settings → Responsible Gaming → Session Limits, set the maximum number of minutes you wish to be logged in during any single session. au77 will display a countdown timer during your session. When the timer reaches zero, you will receive a warning notification, followed by an automatic log-out if you do not manually end the session first.
Instant EffectActivating a Time-Out
Go to Account Settings → Responsible Gaming → Time-Out. Select a time-out duration: 24 hours, 48 hours, 7 days, or 30 days. Once activated, your account is immediately suspended for the chosen duration. You cannot log in, place bets, or deposit during this period. The time-out cannot be shortened after it is activated.
Contact SupportRequesting Self-Exclusion
Self-exclusion requests must be submitted via live chat or email to [email protected] with the subject "Self-Exclusion Request". Specify the duration you require: 6 months, 1 year, 2 years, 5 years, or permanent. Your account will be locked within 24 hours of the verified request. All pending bonuses are forfeited. Withdrawals of available balance are still processed.
Contact SupportBlocking Marketing Communications
If promotional messages about bonuses, offers, or new games feel like a trigger, you can opt out of all marketing communications at any time. Go to Account Settings → Notifications → Marketing Preferences and disable all channels (SMS, email, WhatsApp). Alternatively, contact support and request a complete marketing block. This does not affect transactional account notifications.
Self-ServiceRecognising Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise from the inside. The warning signs below are drawn from internationally recognised responsible gaming guidelines and are here to help you stay self-aware.
Warning Signs to Watch For
Chasing losses: Continuing to gamble after a losing session with the goal of winning back what you have lost, even when you planned to stop.
Spending beyond your means: Using money set aside for rent, food, utilities, or family expenses such as school fees to fund gambling activity.
Hiding gambling activity: Feeling the need to conceal how much time or money you spend on betting from family members, friends, or colleagues.
Inability to stop: Finding it very difficult or impossible to stop gambling when you have decided to, or when family members ask you to take a break.
Gambling as an escape: Using betting on au77 or other platforms as a primary way to cope with stress, boredom, loneliness, anxiety, or difficult life events.
Neglecting responsibilities: Missing work, family obligations, or social commitments in Dhaka, Chittagong, or elsewhere because of time spent gambling.
Borrowing to gamble: Taking loans, borrowing from friends or family, or using mobile financial services such as bKash credit features to fund continued gambling when personal funds are exhausted.
Quick Self-Assessment
Answer these questions honestly to help gauge whether gambling is becoming a concern. If you answer "Yes" to two or more of these questions, we encourage you to reach out to our support team or use one of au77's responsible gaming tools.
Have you ever gambled with more money than you could comfortably afford to lose?
Have you ever lied to a family member or close friend about how much time or money you spend gambling?
Have you ever felt restless, irritable, or anxious when trying to cut down or stop gambling?
Have you ever returned to gambling the day after a loss in order to try to win back the money you lost?
Has gambling ever caused significant problems in your relationships, work, studies, or financial situation?
Have you ever felt that gambling was out of your control, even when you genuinely wanted to stop?
Get Help Now
If your answers to the self-assessment above concern you, please reach out. au77's support team is available around the clock and will connect you with the right tools or refer you to professional counselling resources. All conversations are strictly confidential.
au77 is Strictly for Adults Aged 21 and Above
Underage gambling is harmful and illegal. au77 enforces a strict minimum age of 21 years for all players and takes every reasonable measure to prevent minors from accessing the platform.
Minimum Age Requirement
All players must be 21 years of age or older to create an account, make deposits, place bets, or play any game on the au77 platform. This applies to every city in Bangladesh — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and beyond.
How au77 Prevents Underage Gambling
Date of birth collection is mandatory at registration. Players must confirm they are 21 or older before the account creation process can proceed.
Government-issued ID verification is required before any withdrawal is processed, confirming the player's age and identity through our KYC process.
Parent and guardian guidance: If you believe a minor in your household has accessed au77, contact support immediately. The account will be investigated and suspended within 24 hours.
Parental control tools: We recommend parents use device-level filtering software to block access to gambling sites on devices used by children and teenagers.
Understanding au77's Responsible Gaming Framework
Gambling is a form of entertainment. At au77, we believe that entertainment should never come at the cost of a player's financial security, mental wellbeing, or relationships. This is why responsible gaming is not a compliance checkbox at au77 — it is a core principle that shapes how the platform is designed and operated.
Before you play, we encourage you to set a personal budget and stick to it. Decide in advance how much money and time you are comfortable spending on au77 during any given week. Think of your betting budget the same way you think of an entertainment budget — it is money you are happy to spend on an enjoyable experience, not money you need back.
Never gamble to recover financial losses. The outcome of every game and every sports match is independent of previous results. Chasing losses is one of the most common patterns associated with problem gambling and almost always leads to greater financial harm. If you find yourself in a losing streak, the most responsible action is to step away and return when you have had time to reset.
au77 monitors gameplay patterns across the platform to identify statistical indicators of problem gambling. Where our systems flag a player's behaviour as potentially concerning — for example, a sudden sharp increase in session length, deposit frequency, or loss amounts — our responsible gaming team may reach out proactively to check in. This outreach is confidential and is intended as a supportive conversation, not a punitive action.
If you are in Bangladesh and need external support for a gambling-related issue, we encourage you to speak with a trusted family member, a mental health professional, or a community support organisation. au77 will provide information on available resources upon request through our live chat or email support channels. You are never alone in this — au77 is here to help.
Responsible Gaming by the Numbers
Support available every day of the year
Cooling-off before limit increases take effect
Maximum fixed-term self-exclusion period
Permanent self-exclusion also available
Play Responsibly — and Enjoy Every Moment
Now that you know how au77 supports safe gambling, you are ready to explore everything the platform has to offer — from BPL cricket betting to slots and live casino. Remember: set your limits, play for fun, and stay in control.
21+ Only Please gamble responsibly. au77 is an internationally licensed offshore platform.