au77 Privacy Policy

1 Who We Are

au77 is an internationally licensed offshore online betting and casino platform serving players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh. The au77 platform is accessible at au77.io and offers sports betting, live casino games, slots, crash games, and related gaming entertainment.

In this Privacy Policy, references to "au77", "we", "us", or "our" refer to the au77 platform and its operating entity. References to "you" or "Player" refer to any individual who accesses, browses, registers on, or uses the au77 platform in any capacity.

For all data-related enquiries, au77 can be contacted at [email protected]. This address is provided as plain text and is not a clickable link.

2 Scope of This Policy

This Privacy Policy applies to all personal data collected by au77 in connection with:

• Registration and maintenance of a player account on au77.io.
• Deposits and withdrawals processed via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and any other accepted payment method.
• Participation in sports betting, live casino, slots, crash games, or any other game or market available on the Platform.
• Communications between you and au77 via live chat, email, WhatsApp, or any other support channel.
• Visits to au77.io regardless of whether a player account exists.
• Participation in promotions, tournaments, loyalty programmes, or any other marketing activity operated by au77.

This Policy does not apply to the data practices of third-party game providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi) or payment partners, each of which maintains its own independent privacy policy. au77 encourages players to review the privacy policies of relevant third parties where appropriate.

3 Personal Data We Collect

au77 collects personal data across several categories depending on how you interact with the Platform. The table below summarises the main categories of data collected:

au77 does not collect special categories of sensitive personal data such as racial or ethnic origin, religious beliefs, health data, or biometric data beyond what is strictly required for age and identity verification purposes.

4 How We Collect Your Data

au77 collects personal data through the following mechanisms:

• Direct submission: Data you provide when completing the registration form, submitting KYC documents, making deposits or withdrawal requests, or contacting support.
• Automated collection: Technical and usage data collected automatically when you visit au77.io via cookies, log files, pixel tags, and similar tracking technologies. See Section 8 for full details on cookies.
• Third-party sources: Data received from payment providers confirming the success or failure of a transaction, and from identity verification service providers confirming the outcome of a KYC check.
• Referral data: If you arrive at au77 through a referral or affiliate link, au77 may record the referring source for commission attribution purposes. No additional personal data is received from the referring party beyond what you directly provide.

5 Legal Basis for Processing

au77 processes your personal data on the following legal bases:

• Contractual necessity: Processing your registration data, payment information, and account activity data is necessary to perform the contract between you and au77 — i.e., to provide you with a functioning player account and the ability to place bets and play games.
• Legal obligation: Collecting and retaining KYC documents and financial transaction records is required to comply with applicable anti-money-laundering regulations and responsible gaming obligations.
• Legitimate interests: Processing technical and usage data for fraud prevention, platform security, and service improvement serves the legitimate interests of au77 and its player community, provided those interests are not overridden by your privacy rights.
• Consent: Where au77 processes your data for direct marketing purposes (such as sending promotional emails or SMS notifications about bonuses and offers), this is based on your explicit consent. You may withdraw this consent at any time by contacting [email protected] or updating your account notification preferences.

6 How We Use Your Data

au77 uses the personal data described in Section 3 for the following specific purposes:

• Creating and managing your player account, including processing registration, verifying your identity, and maintaining your account balance.
• Processing deposits from and withdrawals to your registered bKash, Nagad, Rocket, Upay, or bank account in Bangladesh.
• Detecting and preventing fraud, collusion, money laundering, and other prohibited conduct as defined in our Terms & Conditions.
• Enforcing the minimum age requirement of 21 years for all account holders.
• Monitoring gameplay patterns to identify signs of problem gambling and to enable our responsible gaming tools to function effectively.
• Responding to your support requests via live chat, email, or WhatsApp in a timely and accurate manner.
• Sending transactional communications (deposit confirmations, withdrawal status updates, security alerts) that are necessary for your account operation.
• Sending promotional communications about bonuses, tournaments, and new games — only where you have consented to receive such communications.
• Improving the au77 platform through analysis of aggregated, anonymised usage data.
• Complying with applicable legal and regulatory obligations, including responding to lawful requests from competent authorities.

7 Sharing Your Personal Data

au77 does not sell, rent, or trade your personal data to any third party. We share your data only in the following limited and controlled circumstances:

• Payment processors: To process your deposits and withdrawals, au77 shares the minimum necessary financial and identity information with mobile wallet operators (bKash, Nagad, Rocket, Upay) and banking partners in Bangladesh. These parties process your data only as instructed by au77 and are bound by data processing agreements.
• Identity verification providers: Third-party KYC service providers process your identity documents solely for the purpose of verifying your identity and age. These providers are prohibited from using your data for any other purpose.
• Game providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive only the technical session data necessary to deliver their games within the au77 platform. They do not receive your full identity or financial data.
• Legal authorities: au77 will disclose personal data to law enforcement, regulatory bodies, or courts where required to do so by a lawful order, warrant, or legal obligation, or where disclosure is necessary to protect the rights, property, or safety of au77, its players, or the public.
• Business successors: In the event of a merger, acquisition, or sale of all or part of au77's business, your personal data may be transferred to the acquiring entity, subject to the same data protection commitments as set out in this Policy.

In all cases where au77 shares data with third-party processors, we require those parties to maintain appropriate technical and organisational security measures and to process your data only for the purposes specified by au77.

8 Cookies & Tracking Technologies

au77 uses cookies and similar technologies on au77.io to ensure the platform functions correctly, to improve your experience, and to support security and fraud detection. A cookie is a small text file placed on your device when you visit a website.

au77 uses the following categories of cookies:

• Strictly necessary cookies: These cookies are essential for the Platform to function. They enable you to log in, maintain your session, and use core features. These cookies cannot be disabled without preventing core platform functionality.
• Performance cookies: These cookies collect anonymised information about how visitors use au77.io — for example, which pages are visited most frequently and whether error messages are received. This data is used solely to improve platform performance.
• Functional cookies: These cookies remember your preferences (such as language settings and display preferences) to provide a more personalised experience on return visits.
• Security cookies: These cookies support our fraud detection and account security systems by identifying unusual patterns of behaviour that may indicate unauthorised access or automated bot activity.

You may control cookies through your browser settings. Disabling non-essential cookies will not prevent you from using au77, but may affect the quality of your experience. au77 does not use third-party advertising or behavioural tracking cookies.

9 Exercising Your Data Rights

To exercise any of the rights described in the "Your Data Rights" section above — including access, rectification, erasure, restriction, portability, or objection — please submit a written request to [email protected] with the subject line "Data Rights Request". Please include your registered username and the specific right you wish to exercise.

au77 will acknowledge your request within 5 business days and will provide a substantive response within 30 calendar days of receipt of a verified request. In cases of complexity or high volume, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

au77 will not charge a fee for processing data rights requests unless a request is manifestly unfounded or excessive, in which case we reserve the right to charge a reasonable administrative fee or to decline the request, with written explanation.

Please note that certain rights — particularly the right to erasure — may be limited where au77 is required by law to retain your data (for example, financial records that must be kept for a defined period under applicable anti-money-laundering regulations).

10 Data Retention

au77 retains personal data for as long as is necessary for the purposes for which it was collected, taking into account applicable legal, regulatory, and operational requirements. The following retention periods apply as a general guide:

• Active account data: Retained for the duration of your account's existence plus a period of 5 years following permanent account closure, to satisfy anti-money-laundering record-keeping requirements.
• KYC documents: Retained for a minimum of 5 years following the completion of the verification process or the closure of the associated account, whichever is later.
• Transaction records: Deposit and withdrawal records are retained for a minimum of 5 years following each transaction date.
• Support communications: Chat transcripts and email correspondence are retained for 3 years from the date of the interaction, to support dispute resolution.
• Technical and usage data: Log files and session data are typically retained for 12 months in identifiable form, after which they may be anonymised and retained indefinitely for statistical analysis.
• Marketing consent records: Records of your consent to receive marketing communications are retained for as long as you hold an active account, and for 3 years following account closure or withdrawal of consent, whichever is later.

When personal data is no longer required, au77 will securely delete or anonymise it in accordance with our internal data disposal procedures.

11 Data Security

au77 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the au77 platform.
• Encrypted storage of sensitive data at rest, including payment credentials and KYC documents, on access-controlled servers.
• Role-based access controls ensuring that only authorised au77 personnel with a legitimate operational need can access personal data.
• Regular penetration testing and vulnerability assessments conducted by qualified security professionals.
• Incident response procedures to detect, contain, and report any data breaches in a timely manner.
• Two-factor authentication options available to all players to enhance account security.

Despite these measures, no internet-based system can be guaranteed to be completely secure. au77 cannot warrant the absolute security of data transmitted over the internet. Players are responsible for maintaining the security of their own account credentials, as set out in the au77 Terms & Conditions.

In the event of a data breach that poses a material risk to your rights and freedoms, au77 will notify affected players as soon as reasonably practicable, providing details of the breach, its likely consequences, and the measures taken or proposed to address it.

12 Children's Privacy

The au77 platform is strictly intended for adults aged 21 years and older. au77 does not knowingly collect personal data from individuals under the age of 21. If you are under 21, you must not register an account on au77 or use any of its services.

If au77 becomes aware that personal data has been collected from a person under 21, we will immediately suspend the associated account and take steps to securely delete the data in question. If a parent or guardian believes that their child has registered on au77, they should contact us immediately at [email protected] so that we can investigate and act promptly.

13 International Data Transfers

au77 operates as an internationally licensed offshore platform. This means that personal data collected from players in Bangladesh may be stored on and processed by servers located outside Bangladesh. Where such international transfers occur, au77 ensures that appropriate safeguards are in place to protect your data to the same standard as required by this Policy.

Safeguards used for international data transfers may include standard contractual clauses, binding data processing agreements with recipient entities, and transfer to jurisdictions that maintain adequate data protection standards.

By registering on au77 and accepting this Privacy Policy, you consent to the transfer of your personal data outside Bangladesh for the purposes described in this Policy. If you have concerns about international transfers of your data, please contact us at [email protected] before registering.

14 Third-Party Links

The au77 platform may contain references to, or integrate content from, third-party services such as game providers. These third parties operate independently of au77 and maintain their own privacy policies. au77 has no control over and accepts no responsibility for the data practices of third-party services.

Players are advised to review the privacy policies of any third-party service they interact with in connection with their au77 account. The inclusion of a third-party service within the au77 platform does not constitute an endorsement of that party's data practices.

15 Changes to This Privacy Policy

au77 reviews this Privacy Policy periodically and reserves the right to update it at any time. The version date displayed at the top of this page indicates when the current version took effect. Players are encouraged to review the Policy regularly.

Where changes are material — meaning they significantly affect how au77 collects, uses, or shares your personal data — we will notify registered players via email to their registered address, or via a prominent notice on the au77 platform, or both, at least 14 days before the changes take effect.

Continued use of the au77 platform following notification of material changes constitutes your acceptance of the updated Privacy Policy. If you do not accept the updated Policy, you should cease using the Platform and contact [email protected] to request account closure.

16 Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or au77's data practices, please contact the au77 data team using the details below. All contact information is provided as plain text only and is not clickable.

• Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week via the au77 Platform
• WhatsApp: +880 1700-000000 (available 9 AM – 11 PM Bangladesh Standard Time, UTC+6)

When contacting us about a data rights request, please include your registered username and a clear description of your request so that we can respond promptly and accurately. au77 aims to acknowledge all privacy-related enquiries within 2 business days.